Register as a Provider

Video Overview:

###Note### You will receive an email to set your password right away, and another one after you are approved as a Provider by the site admin.


  1. Navigate to the Register button on the homepage

2. Select Provider from the resulting page

3.  Fill out and submit the application form

4.  You will receive an email to set your password.  When your application is approved, you will receive another email letting you know.

Log In and Create Your Profile

Video Overview:


  1. Navigate to Log In on the homepage

2.  Enter the username you chose during registration, and the password you set from the first confirmation email

3. From your Dashboard, navigate to Store Settings

4.  Fill the following information:

  • Organization logo
  • Provider Profile
    • Must include: Address
    • Timing restrictions
    • Limitations regarding the size of vehicles that can access your facility
    • Any other considerations regarding accessing food at your location
  • Email address for notifications

Add a Product to the Website

Video Overview:


“Products” – “Add New”

Insert “Categories”, “Product name”

****Mustard Seed also include the location of item within product name*****

i.e. “Kellogg’s Muslix Apple Crisp (3D3&4A3)”

Name and category

“General” – Insert “Minimum quantity” (“1” usually), “Maximum quantity”

***** Maximum quantity is determined by factors including the total number of agencies, the number of units available, best before date******

i.e. If there are 30 units available and 15 agencies, 30/15=2 units max.

It is better to underestimate than overestimate so every agency has a chance to get some and the ones who need more can always order again in the future.


“Inventory” – Check “Enable stock management at product level”, insert “Stock Quantity” (Total number of units available)


Insert “Product Short Description”, “Product Image” (Main picture of product: best representation of one unit) , and “Product Gallery” (Additional pictures – not mandatory)

Description and images

“Product Short Description” must include:

Example Short Description:

Peanut Butter Granola Bar

One unit = 4 boxes X 15 bars

*Gluten free

*Dairy Free



Best Before: September 2015

Food Banks Canada Guideline for Distributing Food: up to one year past the best before date

Click “Publish”


Add Perishable Product with Expiry Date

Video Overview:


Once you have filled in your Product’s data, give it a Category of Perishable:

Scroll down to Post Expirator on the right hand side of the Product edit screen.  Select Enable Post Expiration, choose your date and time, select Draft

Publish your product.

Order Fulfillment

Video Overview:


When you receive an order through the website, you will receive an email.  To complete the order, log in to the Give Food Get Food website, and click on Orders through your Provider Dashboard.

On the Orders page, check the box next to the order you would like to mark completed.  You can retrieve the order details by clicking on it.  To complete it, click on the Bulk Actions drop down, and select Mark Fulfilled.  Click Apply.  The order is now completed.